How can I place an order?
Orders can be placed directly on our website by creating an account, browsing our catalog, and adding items to your cart. Alternatively, you may contact our sales team for assistance with large or custom orders.
What payment methods do you accept?
We accept payments via credit card, bank transfer, PayPal, and purchase orders for approved business accounts. For further details, refer to our payment policies.
Is there a minimum order quantity (MOQ)?
Some products have specific MOQs due to packaging and handling requirements. These details are indicated on the product page.
Do you ship internationally?
Yes, we ship to most countries. However, international orders are subject to import/export regulations, and customers must ensure compliance with their local laws.
How long does it take to receive an order?
Delivery times vary depending on the shipping destination and product availability. Domestic destinations in Germany are shipped immediately. Also, if a product is not in stock, it is usually delivered in less than 10 days.
How do I find the safety data sheet (SDS) for a product?
SDS documents are available on each product page. You can also request a copy by contacting our customer support team.
How do I stay updated on new products and offers?
Subscribe to our newsletter or follow us on social media to stay informed about product launches, discounts, and industry updates.
How should I dispose of unused chemicals?
Disposal procedures vary by material type. Refer to the SDS for specific instructions and consult local regulations.
Do you offer discounts for bulk purchases?
Yes, we provide tiered pricing and discounts for bulk orders. For specific pricing details, please get in touch with our team at info@germaniumco.com.
Do you offer discounts for educational institutions or non-profits?
Yes, we support research and education. Verified institutions and non-profits may qualify for special discounts. Contact us to learn more.